Customer Service And The Booboo11/07/2015
Have you bought a stinker? Not a product that was vaguely disappointing, but one that was defective or at best poorly executed? Too often we just chuck the offender in a drawer rather than return it to the seller or manufacturer. That acquiescence begs for more abuse rather than contributing to the creation of better products.
When an item isn’t worth the effort and cost of return, it is still valuable to let the retailer or manufacturer know that you were dissatisfied and why. Some company representatives are sincerely interested in how they can make use of customer feedback. That might be just the thing to make me try their products again.
Others explain how great they are and that they couldn’t have done anything wrong.
Just lost a customer since my experience was not as perfect as the rep insists it was. Few products are available from only one source, so the competition just earned my future business. Plus if the item gets reviewed, guess which retailer won’t get mentioned?
Which brings me to a related point. Whether your experience has been positive or negative with a product mentioned or reviewed, your comments will, with rare exception, get published here. Wanton bashing might get deleted, but otherwise, go for it. Your opinion is valuable and welcome.