J. Herbin Solves the Slime/SITB Issue2012/02/08
Sometimes sh*t happens. Toward the end of 2010, venerable ink maker J. Herbin had an issue with stuff/slime/sh*t in the bottle (SITB). Only a tiny fraction of bottles sold were affected, but the company took the issue seriously. Karen Doherty, VP of Exaclair, Inc., has posted a letter from the J. Herbin General Manager that explains the problem and how it has been remedied.
Though none of my ink was affected, I am appreciative of their efforts and willingness to be open about the situation. If you wound up with a tainted bottle, get a replacement from your retailer or directly from Herbin. The company definitely wants to make things right.